Privacy Policy

Overview

Chowzy (“we”, “our”, or “us”) provides software used to manage food operations, ordering, and payments during live events.

This Privacy Policy explains how we collect, use, and protect information when organizers, vendors, and customers use Chowzy.

By using Chowzy, you agree to the practices described in this policy.

Information We Collect

We may collect the following information:

Account Information

• Name
• Email address
• Phone number
• Business or vendor information

Event & Transaction Information

• Event participation details
• Orders placed through Chowzy
• Payment transaction records
• Vendor sales and settlement information

Device & Usage Information

• Device type
• Browser information
• IP address
• Basic usage and interaction data

How We Use Information

We use collected information to:

• Operate and maintain Chowzy
• Process event orders and payments
• Facilitate vendor payouts and settlement
• Provide customer support
• Improve platform reliability and performance
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal or payment provider requirements

Payments

Digital payments processed through Chowzy may be handled by third-party payment providers.

Chowzy does not store full card details or sensitive payment credentials on its own servers.

Payment providers may collect and process information in accordance with their own privacy policies.

Sharing Information

We may share information with:

• Event organizers and participating vendors where operationally necessary
• Payment providers and financial partners
• Service providers supporting platform infrastructure
• Authorities where required by law

We do not sell personal information to third parties.

Data Retention

We retain information for as long as reasonably necessary to:

• operate the platform,
• maintain transaction records,
• resolve disputes,
• comply with legal obligations,
• and improve services.

Security

We take reasonable steps to protect information against unauthorized access, misuse, or disclosure.

However, no online platform or transmission method can be guaranteed to be completely secure.

Your Rights

Depending on applicable laws, users may request:

• access to personal information,
• correction of inaccurate information,
• or deletion of certain data.

Requests may be submitted through our support channels.

Third-Party Services

Chowzy may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those services.

Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted through Chowzy with revised effective dates where appropriate.

Contact

For privacy-related questions, contact:

support@chowzy.co.za