Question 1

What is Chowzy?

Accepted Answer

Chowzy is a unified platform for running food commerce at live events. It brings vendor management, ordering, payments, reporting, and settlement into one workflow.

Question 2

Who is Chowzy built for?

Accepted Answer

Chowzy is built for event organizers, food vendors, and their customers. Each group gets the tools they need to run and take part in food service at an event.

Question 3

What types of events can use Chowzy?

Accepted Answer

Chowzy is designed for food markets, festivals, concerts, venues, and other live events with one or more food vendors.

Question 4

Do customers need to download an app?

Accepted Answer

No. Customers can scan a QR code or tap an NFC point and order in their web browser.

Question 5

Can vendors still accept cash or card payments?

Accepted Answer

Yes. Chowzy supports digital payments through Chowzy Pay, while vendors can also accept cash and external card payments. Orders remain connected to the event so reporting and settlement stay accurate regardless of the payment method used.

Question 6

Can vendors still accept cash or use external card machines?

Accepted Answer

Yes, where the organizer allows it. Cash and externally collected payments can be included in the event record so sales reporting stays complete.

Question 7

Does Chowzy require special hardware?

Accepted Answer

No. Chowzy runs in a web browser on the devices your team already uses. QR codes or NFC touchpoints can be used to help customers start an order.

Question 8

How does Chowzy handle poor connectivity?

Accepted Answer

Chowzy is built for the realities of live events: essential ordering data is cached and eligible changes can be queued to sync when connectivity returns. Digital checkout still requires an active connection.

Question 9

How do vendors join an event?

Accepted Answer

Organizers can invite vendors directly or review applications from vendors who apply to the event. Accepted vendors complete the event requirements before taking part.

Question 10

Can vendors apply through a public link?

Accepted Answer

Yes. You can share a public application link for an event, then review incoming applications in Chowzy.

Question 11

Can I invite and discover vendors on Chowzy?

Accepted Answer

Yes. Search and invite vendors directly, or use Discover to find vendors that may be a good fit for your event.

Question 12

Can I charge participation fees or a percentage of sales?

Accepted Answer

Yes. You can configure a stall fee, a revenue share, or both for an event. Vendors see the applicable terms as part of their invitation or application.

Question 13

How are vendor requirements and stall assignments managed?

Accepted Answer

Set the documents and operational requirements vendors must complete, track their progress, and assign stalls from the event workspace.

Question 14

How do ordering and payments work during the event?

Accepted Answer

Customers order through QR or NFC entry points. Orders flow to the relevant vendor, while Chowzy Pay and any permitted cash payments are recorded against the event.

Question 15

How does settlement work?

Accepted Answer

After service, Chowzy brings together sales, payment methods, event fees, and vendor payouts so you can review and close out the event with a clear record.

Question 16

What reporting do I receive?

Accepted Answer

You can review event sales, orders, payment activity, vendor performance, and settlement information in one place after the event.

Question 17

How much does Chowzy cost for organizers?

Accepted Answer

Organizer pricing is per event: R5,000 for 1-10 accepted vendors, R10,000 for 11-25, R20,000 for 26-50, and a custom quotation for 51+. The fee includes the full platform, vendor management and onboarding, ordering, payments, settlements, reporting, and standard remote event support.

Question 18

Is Chowzy free for vendors?

Accepted Answer

There is no Chowzy onboarding fee, subscription, or platform fee to participate in an event. Any event-specific terms set by the organizer are shown before you accept or apply.

Question 19

How do I apply to or accept an invitation to an event?

Accepted Answer

Use the organizer's public application link to apply, or open the invitation sent to you and review the event terms. Complete any required documents before accepting.

Question 20

Can I reuse my profile, requirements, and menu across events?

Accepted Answer

Yes. Your vendor profile and menu stay with your Chowzy account, so you can reuse them and only complete the event-specific information that an organizer requires.

Question 21

Can I accept cash or external payments?

Accepted Answer

Yes, if the event allows them. These payments can be recorded alongside Chowzy Pay orders to keep your sales record complete.

Question 22

How are Chowzy and organizer fees calculated?

Accepted Answer

Chowzy applies a 2% platform fee to digital transactions processed through Chowzy. Payment processing fees are charged separately by the payment provider. Any event-specific terms set by the organizer are shown before you take part.

Question 23

When and how do I get paid?

Accepted Answer

After the event is closed out, Chowzy calculates your net payout from recorded sales and event fees. Payouts are sent to your verified bank account according to the event settlement process.

Question 24

Can I sell non-food items?

Accepted Answer

Yes, provided the organizer accepts your application and the items meet the event's rules and requirements.

Question 25

What happens if connectivity is poor?

Accepted Answer

Chowzy caches essential ordering information and can queue eligible changes for sync when connectivity returns. Digital checkout still needs an active connection.

Frequently asked questions

General

Organizers

Vendors

Frequently asked questions

General

Organizers

Vendors